Plumbing complaints

We license and regulate all plumbing work performed in Minnesota and investigate complaints related to plumbing work to determine whether violations of the state laws and rules governing the plumbing industry have occurred. When violations are proven, we take enforcement actions that can include fines and license revocation.

We are unable to require plumbers to resolve customer disputes, pay damages, or take corrective action unless violations of the Minnesota Plumbing Code are discovered. And in some cases, disputes must be resolved through private civil action (the courts).

Videos

• Overview of the complaint process

• How to submit a complaint

• How to set up an account and create credentials in iMS

File a complaint

Complaints can be filed by consumers, business owners, other plumbers or inspectors.

• Submit a complaint online here. Users must create an account to submit a complaint online. View instructions.

• Download a complaint form.

Typically, we send a copy of the complaint to the plumber with a request for a written response to the complaint. A copy of the plumber's response is then provided to the person who submitted the complaint.

View enforcement actions taken against licensees.